Cancellation Policy
How to change or cancel a visit, what this website can and cannot do, and the parts that still need deciding.
Drafted 18 September 2026. No approved version exists yet.
Draft. Not checked by a solicitor.
This page was written by the team building this website, by going through what the software actually does with your details. It has not been reviewed by a solicitor and it is not a finished policy. Nobody should rely on it, and it should not be published as final, until it has been reviewed and the blanks in it have been filled in.
Anything marked Still to be confirmed is a genuine gap. It was left empty on purpose rather than guessed at.
Changing or cancelling, as things stand
There is no way to change or cancel a booking on this website. There is no customer account and no online booking area, by design. To move or cancel a visit you contact us and a person changes it at our end.
Until the contact details below are confirmed, the reliable way to reach us is to reply to whoever got in touch with you to arrange the visit, on the number or email address they used.
Still to be confirmed: how to reach us to cancel
No phone number or email address for cancellations has been set for this page, for either division. That needs to be a route somebody actually watches, so a cancellation is never missed.
Before we have confirmed anything
Sending a booking request or a quote request through this website does not book a visit. Nothing goes into a diary until we have spoken to you and confirmed a date. Up to that point there is nothing to cancel, and you can simply tell us you no longer need it.
Money
This website takes no payment and asks for no card details, so nothing has been taken from you at the point of booking and there is nothing to refund if you cancel before the work happens.
Still to be confirmed by George Group Services
Still to be confirmed: this changes the moment payments or deposits are introduced. What is refundable, and when, will need writing then.
Notice, fees and missed appointments
This is the part of this page that matters most to both sides, and it is the part that cannot be written from the software. Nothing about notice periods or charges exists anywhere in this system, so nothing is claimed here.
Still to be confirmed: all of the following
- how much notice you need to give to cancel or move a cleaning visit
- how much notice you need to give for an electrical job or a survey
- whether there is any charge for cancelling late, and how much it is
- whether there is any charge if nobody is there and we cannot get in, which is the case a cancellation policy usually has to cover explicitly
- whether any of this differs between a one off visit and a regular one
Regular cleans
The booking form lets you ask for a weekly, fortnightly or monthly clean. In this system today, a booking request creates the first visit only. Repeat visits are arranged by the office rather than generated automatically.
Still to be confirmed by George Group Services
Still to be confirmed: how you end a regular arrangement, how much notice that takes, and whether skipping a single visit is treated differently from stopping altogether.
If we have to cancel or move a visit
Still to be confirmed: what we commit to
Nothing is written here about what happens when we are the ones who cannot make it, for example illness, weather, or a job overrunning. A fair policy usually says something about both directions, so this should not be left out of the reviewed version.
Your legal right to cancel
Still to be confirmed with an adviser
Consumers who agree to work without meeting the trader face to face often have a legal right to cancel within a set period, and there is specific wording needed when the customer wants the work to start sooner than that.
Whether that applies to bookings made through this website, and exactly how it should be worded, is a question for whoever reviews this page. It is not stated here because getting it wrong in either direction would be worse than leaving it open.
The other pages
What booking actually commits you to is in our Terms of Service, and what happens to your details is in our Privacy Policy. Both are drafts in the same state as this one.